If you cancel your order before the seller can accept your order...
There is no penalty for cancellation, and you will get a full refund.
If the seller accepted your order...
FOR NON-PERSONALISED ITEMS ONLY
You may cancel non-personalised items without penalty if the Seller has not yet shipped your order.
FOR PERSONALISED, MADE-TO-ORDER ITEMS ONLY
- You can cancel your order, without penalty, if you do so within 24 hours of the Seller's acceptance of your order AND if the scheduled delivery date is more than 7 calendar days.
- If you cancel your order between 3 and 7 calendar days before the scheduled delivery date, you will receive 50% refund of the order value from the Seller.
- If you cancel your order at a time where there is less than 3 calendar days before the scheduled delivery date, you will not receive any refund of the order value from the Seller.